Returns & Exchange

Last updated: 13 October 2026

We want you to love your saree. If something isn't right, you can request a return or exchange within 7 days of delivery, subject to the conditions below.

Eligibility

To be eligible for a return or exchange, the item must be:

  • Unused, unwashed and in the same condition you received it
  • Returned with its original tags, packaging and blouse piece (uncut)
  • Free of alterations such as fall and pico, stitching or cutting

Items we cannot accept

  • Sarees that have been altered, stitched or had fall and pico done
  • Custom or made-to-order pieces
  • Items bought in a sale or marked as final sale
  • Free gifts and gift cards

Damaged, defective or wrong item

If your order arrives damaged, defective or different from what you ordered, email us within 48 hours of delivery with your order number, clear photos and the unboxing video. Once verified, we will send a replacement or give you a full refund, including shipping, at no extra cost to you.

Natural variations

Many of our sarees are handwoven or hand-printed. Slight irregularities in the weave or print, and small colour differences from the photos caused by lighting or screen settings, are a natural part of handcrafted textiles and are not considered defects.

How to request a return or exchange

  1. Email tamaravastram@gmail.com within 7 days of delivery with your order number, the item, the reason and photos of the item.
  2. We will reply with the return address and instructions.
  3. Pack the item securely and ship it within 5 days of our approval, using a trackable courier.

For returns or exchanges that are not due to a damaged, defective or wrong item, the return shipping cost is paid by the customer.

Exchanges

You can exchange an item for another saree, subject to availability. If the new item costs more, you pay the difference; if it costs less, we refund the difference.

After we receive your return

We inspect every returned item within 2–3 business days of receiving it. If it meets the conditions above, we will process your exchange or refund as described in our Refund Policy. Items that don't meet the conditions will be sent back to you.