Refund Policy

Last updated: 13 October 2026

This policy explains when and how we issue refunds for orders placed on the Tamara Vastram online store.

Order cancellations

• You can cancel your order any time before it is dispatched by emailing us with your order number. We will refund the full amount.
• Once an order has been dispatched, it can no longer be cancelled. You can request a return instead under our Returns & Exchange policy.
• We may cancel an order if an item is out of stock, if there is a pricing error, or if we suspect a fraudulent transaction. In that case, you will receive a full refund.

When you will receive a refund

• For an approved return, after the item passes our quality check
• For a damaged, defective or wrong item, after we verify the issue
• For an order cancelled before dispatch, or cancelled by us

How refunds are paid

• Refunds are made to your original payment method.
• If you paid cash on delivery, we will refund you by UPI or bank transfer and will ask you for the details.

Refund timelines

We initiate refunds within 5–7 business days of approval. Depending on your bank or payment provider, it can take a further 5–7 business days for the amount to appear in your account.

Shipping charges

Original shipping charges are not refundable, except when the item was damaged, defective or wrong, or the order was cancelled before dispatch or by us.

Questions

If you haven't received a refund within the expected time, please email tamaravastram@gmail.com with your order number and we will look into it.